Privacy Policy

Effective Date: August 14, 2026

Robinair Heating & Air Conditioning ("Robinair," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website, request HVAC services, contact us, or interact with our advertising and online forms.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • ZIP code

  • Service address

  • Information about your HVAC system, property, or requested services

  • Information you provide through contact forms, service requests, advertising lead forms, phone calls, or text messages

We may also automatically collect certain information when you visit our website, such as your IP address, browser or device information, pages visited, referring website, and general website usage information.

How We Collect Information

We may collect information when you:

  • Submit a form on our website

  • Request service, maintenance, an estimate, or a second opinion

  • Call, text, or email Robinair

  • Submit a lead form through Facebook, Instagram, or another advertising platform

  • Interact with our website or online advertising

Certain website information may also be collected automatically through cookies, analytics technologies, pixels, or similar tools.

How We Use Your Information

We may use the information we collect to:

  • Respond to your questions or service requests

  • Contact you by phone, text, or email regarding your request

  • Schedule and provide HVAC services

  • Provide estimates or information about our services

  • Maintain customer and service records

  • Improve our website, advertising, customer service, and business operations

  • Measure the effectiveness of our advertising

  • Protect against fraud, misuse, or security threats

  • Comply with applicable legal requirements

Facebook, Instagram and Other Lead Forms

When you submit your information through a Robinair advertisement or lead form on Facebook, Instagram, or another platform, we may receive the information you choose to provide, such as your name, phone number, ZIP code, property type, and HVAC service needs.

We use this information to respond to your inquiry and contact you regarding the HVAC services you requested or expressed an interest in.

Your interaction with Facebook and Instagram is also subject to Meta's own privacy practices and policies.

Cookies, Analytics and Advertising

Our website may use cookies, analytics tools, advertising pixels, or similar technologies to understand how visitors use our website, measure advertising performance, and improve our marketing.

These technologies may collect information such as your browser type, device information, IP address, pages visited, interactions with the website, and information about how you arrived at our website.

Robinair may use Google Analytics, Google Ads tracking, Meta Pixel, or other website tracking technologies.

How We Share Information

We do not sell your personal information for money.

We may disclose information when reasonably necessary to service providers that help us operate our business, website, communications, advertising, scheduling, or other business functions. These providers may only use information as permitted in connection with the services they provide to us.

We may also disclose information when required by law or when reasonably necessary to protect Robinair, our customers, or others.

Robinair does not provide customer or lead information to unrelated companies for their own marketing purposes.

Text Messages and Phone Calls

If you provide your telephone number when requesting information or service, Robinair may use that number to contact you regarding your inquiry, appointment, service, estimate, or other related customer-service matters.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect the personal information in our possession. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and service records, fulfill the purposes described in this Privacy Policy, and meet legal, accounting, or other legitimate business requirements.

Your Privacy Choices

You may contact Robinair if you would like to ask about personal information you have provided to us, request that inaccurate information be corrected, or request deletion of information where applicable.

Certain information may need to be retained for legitimate business, contractual, tax, warranty, recordkeeping, or legal purposes.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. Robinair is not responsible for the privacy practices or content of websites and services operated by other organizations. We encourage you to review their privacy policies when visiting those services.

Children's Privacy

Our website and HVAC services are intended for a general audience and are not directed toward children. We do not knowingly seek to collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services. When we make changes, we will update the effective date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or Robinair's privacy practices, please contact us:

Robinair Heating & Air Conditioning

Email: robinair@gmail.com